Privacy Policy

Privacy Policy for Nawegigs

Last Updated: May 23, 2025

At Nawegigs, we are committed to protecting the personal information of our users. This Privacy Policy (“Policy”) describes how Nawegigs (“we,” “us”) processes personal information of its users and other visitors browsing the Nawegigs (“users”) in connection with the Nawegigs and other services provider.

By accessing or using Nawegigs, its mobile app, or any other related sites, applications, services, and goods, or any other website operated by [Your Company Name] that links to this policy (each, the “Nawegigs”), as well as by registering to an account, you acknowledge that you have read and understood this Policy.

This Policy may change from time to time; any changes we make to this Policy will be posted on the Nawegigs. We will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated “Last Updated” date. We recommend that you check the Policy periodically for any updates or changes.

1. Information We Collect

We collect information from you when you register to the Nawegigs, use it, complete forms, participate in skills tests or surveys, sign up for events or newsletters, and/or register for any programs. We ask you to provide or otherwise collect personal information, including:

• Information You Provide Directly: Valid email address, login details, name and username, profile details (including picture, education, profession, and expertise), physical address or billing information, telephone number or other contact details, date of birth, transactional information, payment information (e.g., payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed services, orders, purchases, transactions, ratings, and reviews, and information included in user-generated content and files uploaded by you to the Nawegigs (including audio or other sensory information provided as part of audio-based services). We may also collect identification information (such as copies of your government-issued ID, passport, driving license, or social security number) and biometric information derived from photos and identification documents you submit for verification purposes, as further detailed in our Help Center. Business sellers may also be requested to provide additional information to verify their business. We also collect and process information about or contained in your communications with the Nawegigs as well as any of your posts on our blogs or forums and your communication with other users of the Nawegigs.
• Information We Collect Automatically: We automatically collect information while you access, browse, view, or otherwise use the Nawegigs, including information about transactions and communications with other users, your searches, the pages you visited, browsed, and scrolled, as well as your clicks and other actions on the Site. We also collect, use, and process the information relating to such usage, including geo-location information, IP address, device and connection information, operating system, session duration, language, currency, and keyboard setting, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below.
• Information We Receive from Third Parties: We receive information from third-party vendors and/or other commercially and/or publicly available sources, such as:
  • Third-party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud and security warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information about you, such as information about your organization and job title, from enrichment service providers to enhance and personalize your experience and offer you services that may be of interest for you, as well as from advertising and marketing partners in order to manage and measure our campaigns.
  • If you link, connect, or log in to your account with a third-party service (e.g., Google, Facebook, LinkedIn), we receive certain information, such as your registration and profile information from that service. This information includes, for example, your email address, name, and profile picture, but may vary and is controlled by that service or as authorized by you via your privacy settings at that service.
  • If any other third party submits a report and/or complaint about you or your activity on the Nawegigs, we may receive information relating to the specific report and/or complaint, review, and address it.
  • If you choose to invite contacts from your Google Workspace directory, we will have the ability to view details of contacts, subject to your Google Workspace permission. We will use this data to allow you to invite your contacts to your Nawegigs account. We will also use aggregated anonymized information for our internal purposes.
  • If you integrate into your account information from third parties or otherwise integrate your account with third-party systems, tools, or products, we will receive certain information about you according to your permissions at such third parties.
  • We also receive certain information about you if you are invited to the Nawegigs by another user (for example, as part of our collaboration tools and referral program). In such cases, we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with this Policy.
• We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.

2. How We Use the Information Collected

We will use your personal information for the following purposes:

• To provide you with quality service and security, to operate the Site, to fulfill our obligations to you, and to develop, improve, and personalize our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support, and contact you from time to time. The information helps us to develop and improve our services, to understand and analyze our performance as well as your preferences and performance, and to customize and personalize our service and enhance your experience (including by making Gig suggestions, ranking search results, etc.).
• To ensure marketplace integrity, prevent fraud, and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track, and prevent illegal, fraudulent, and inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, investigate reports and complaints about users, enforce our Terms of Service, and comply with applicable laws. We also use automated processing to achieve the above objectives. In certain cases, if we detect activity that we think poses a risk to the Nawegigs marketplace, other users, our community, or third parties, we may restrict or limit your ability to use the Nawegigs.
• To contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
• To promote and advertise the Site, our services, and the Nawegigs marketplace. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, to organize and facilitate referral programs, contests, or other promotional activities or events.
• To maintain appropriate business records, to comply with lawful requests by public authorities, and to comply with applicable laws and regulations, including the Nigeria Data Protection Act (NDPA) 2023.
• We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct marketing: We use your personal information to send you direct marketing communications about our products, services, or promotions from the Nawegigs that may be of interest to you or our related services. This may be via email, post, SMS, telephone, or targeted online advertisements. Our processing of your personal information for marketing purposes is based on our legitimate interest, on your consent, or on other legal bases permitted by applicable laws. You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication or by sending an email to [Your Opt-Out Email Address]. We take steps to limit direct marketing to a reasonable and proportionate level and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

3. Legal Basis for Using Your Personal Information

All processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the legal basis that:

• You have provided your consent for us to use your personal information for a specific purpose;
• Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g., to provide you with services which you have purchased);
• The processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g., fraud prevention, NDPA 2023 compliance); or
• The processing is necessary to support our legitimate interests as a business (e.g., to improve our services to you), subject to your overriding interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

4. How Long Do We Keep Personal Information?

We apply a general rule of keeping personal information only for as long as is required to perform the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:

• As long as it is necessary and relevant for our operations, e.g., so that we have an accurate record of your dealings with us in the event of any complaints or challenges;
• In relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms, and take other actions as permitted by law;
• To comply with statutory or other obligations to which [Your Company Name] is subject; and
• If and to the extent necessary, we need it to preserve evidence within the statutes of limitation.

5. Children’s Privacy

The Nawegigs is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age are only permitted to use the Nawegigs through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Nawegigs or its services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children’s activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us ….

6. Sharing Personal Information with Third Parties

We share your personal information with third parties as detailed below:

• With other users and Site visitors: Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Site. This information includes photos you upload, your published portfolio, Gig information, ratings and reviews, and additional information you may choose to add to your profile. We also offer you the opportunity to participate and post content publicly in forums, blogs, and on other similar features. Please be aware that certain information, such as your username and profile, together with the content uploaded by you, will be publicly displayed when you use such features. If you were verified as a business seller (trader) on the Nawegigs, certain buyers may see some of the information as required by applicable laws (this includes your name, address, email, phone, and business registration number, as well as your self-certification to comply with the Nawegigs’s policies and applicable rules). Your information will also be shared with other users when you message or otherwise communicate with them. When you publish your information and/or share your data with other Nawegigs users, you do so at your own risk. If you choose to share personal information with other users, including Sellers providing you a service via the Nawegigs, such personal information is shared with other users as separate controllers. While our Terms of Service require Sellers to keep the information shared with them confidential, the Nawegigs cannot ensure that all users will do so, and it is your responsibility to ensure that other users will comply with your standards.
• With users with whom you interact: We share personal information to help facilitate interactions between users. For example, if you are a Buyer, we may share certain information about you (such as the fact it is your first purchase on the Nawegigs) with the Seller to ensure the services you receive from the Seller will fit your needs; such sharing of information is limited in scope and is intended to improve the services provided by the Seller and your user experience.
• With Service Providers: We share personal information for business purposes with service providers that provide us with services for the purpose of operating the Site, opening and operating your account, as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, fraud detection and prevention services, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors, and technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard personal information and only process it in accordance with our instructions.
• When you submit a report or complaint about a user: We may share personal information about you when you submit reports or complaints about other users to allow them to protect their rights or as required by applicable laws.
• For legal reasons: We share personal information with law enforcement agencies, public authorities, or other parties in order to respond to a subpoena or court order, judicial process, or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of [Your Company Name], our customers, or the public.
• For payments and fraud detection: We share personal information with payment processors, fraud detection agencies, and similar third parties for the purpose of facilitating payments done via the Site, securing the Site, and protecting it against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities.
• With social media partners: Our Site may include certain social media features, including single sign-on features. We also share limited personal information with such social media Nawegigss and marketing partners, such as Facebook and Google, to promote our services or the Nawegigs marketplace. Such features and third-party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
• With our corporate affiliates: We share personal information with [Your Company Name]’s corporate affiliates for business and operational purposes, including for the purpose of operating our and our affiliates’ business, providing supplemental services to you, preventing fraud and maintaining safe and secure services, promoting our and our affiliates’ services, and for other purposes listed herein.
• In the context of a corporate transaction: Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of [Your Company Name]’s assets, acquisition, bankruptcy, or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.

7. Where We Process Your Personal Information

Some of the personal information you provide to us will be stored or processed on our behalf by third-party suppliers and data processors and may be located in other jurisdictions, such as the Nigeria, whose laws may differ from the jurisdiction in which you live. Whether to third parties or internally, there may also be transfers of personal information from the African Economic Area (“EEA”) to countries outside of the AEA not deemed to provide an adequate level of data protection from a European data protection perspective, such as the United States. With regard to data transfers to such recipients outside of the EEA, we provide appropriate safeguards, in particular, by way of entering into European Union (EU) standard contractual clauses as amended from time to time, and/or equivalent data transfer safeguards. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance, and for marketing purposes. Where the use of cookies on our Site involves the processing of your personal information, this Policy applies. The types of cookies used by us and our partners in connection with the Site and our service can be classified into the categories “essential cookies,” “analytics cookies,” and “marketing cookies.” Our Site does not respond to Do Not Track (DNT) signals.

9. External Links

Please note that the Site contains links to third-party sites, and if you navigate to a third-party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of [Your Company Name] and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network’s terms of use and privacy policy, even where you post on an official Nawegigs page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

10. Security

We implement technical and organizational measures in order to maintain the security of the Site, our services, and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction, or damage to it through industry-standard technologies and internal procedures. Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by credit cards), as required. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.

Further information about our data security practices can be provided on request.

11. Your Rights under NDPA 2023 (for Nigerian Residents)

This section of the Policy applies to you if you are a resident of Nigeria. Subject to certain exceptions, you are entitled to specific privacy rights under the Nigeria Data Protection Act (NDPA) 2023, including:

• Right to be informed: About the collection and use of your personal data.
• Right of access: To your personal data held by us.
• Right to rectification: To correct inaccurate or incomplete personal data.
• Right to erasure (right to be forgotten): To request the deletion or removal of your personal data in limited circumstances (e.g., where it is no longer necessary for us to hold your information, or where processing is based on consent and you withdraw it).
• Right to restrict processing: To limit how we use your personal data under certain conditions.
• Right to data portability: To obtain and reuse your personal data for your own purposes across different services, in a structured, machine-readable format.
• Right to object: To certain types of processing, such as direct marketing, or processing based on legitimate interests (where your interests and fundamental rights override ours).
• Rights in relation to automated decision-making and profiling: To object to decisions based solely on automated processing or profiling that produces legal effects concerning you or similarly significantly affects you.

To exercise your rights, please contact us as stated in the “Contact Us” section. We will ask you for additional data to confirm your identity and for security purposes before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting, and fraud prevention purposes.

12. Deleting or Updating Personal Information

According to applicable privacy laws, you may have the right and choices with respect to your personal information, including the right to request the deletion of your personal information in certain circumstances (as detailed in section 11 above). If you are a Nawegigs user and you wish to delete your account information, please contact us at [Your Privacy Email Address].

We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.

When updating your personal information or deleting it, we will ask you to verify your identity before we can act on your request.

If you delete your User Generated Content (“UGC”), as defined in the Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.

13. Contact Us

To exercise any of your rights in connection with your personal information, we kindly ask that you contact us. Please include all the relevant details so your request can be handled correctly. We will process any requests in line with any local laws and our policies and procedures.

If you have any questions (or comments) concerning this Policy, please email our team at admin@nawegigs.com, and we will make an effort to reply within a reasonable timeframe.