Terms of Service

Terms of Service for Nawegigs

Last Updated: June 1, 2025

Welcome to Nawegigs (the “Platform”), operated by Nawegigs (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website and mobile application, including any content, functionality, and services offered on or through the Platform.

Please read these Terms carefully before you start to use the Platform. By using the Platform, opening an account, or by clicking to accept or agree to the Terms when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms, our Payment Terms (to be provided separately), our Community Standards (to be provided separately), and any additional standards, conditions, policies, guidelines, and in-product disclosures (collectively, the “Agreement”). You further acknowledge that you have read and understood our Privacy Policy. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Platform.

Our Customer Support team is available to assist you if you have any questions regarding the Platform or these Terms.

1. Key Definitions

Platform / Site: Refers to the Nawegigs website and mobile application.
Users: Individuals who access or use the Platform, including Buyers and Sellers.
Buyers / Clients: Users who purchase services on the Platform.
Sellers / Freelancers: Users who offer and provide services on the Platform.
Services / Gigs: Services offered by Sellers on the Platform, including via Custom Offer, Hourly Contracts, and any AI-powered tools or features.
Custom Offers: Exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Hourly Contract: An Order based on an hourly Custom Offer with an Hourly Rate.
Orders: Formal agreements between a Buyer and Seller for the provision of Services, including orders via Gig Page, Custom Offer, Hourly Contracts, and any AI-powered tools.
Order Page: The designated area where Buyers and Sellers communicate with each other in connection with an ordered Service.
User Generated Content (UGC): Content created by users on the Platform, including Gigs, profile information, messages, reviews, and any content used to train AI models or generated by AI tools based on user input.
Payment Terms: The separate document detailing all payments, fees, and financial transactions on the Platform.

2. Eligibility and User Representation

The Platform is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 but at least 13 years of age, you are only permitted to use the Platform through an account owned by a parent or legal guardian with their appropriate permission, who assumes full responsibility for all account activity. Users under 13 years of age are not permitted to use the Platform or its services. By using the Platform, you represent and warrant that you meet all of these eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform.

The Platform is available only to users who are not subject to any economic sanctions or trade restrictions imposed by applicable international and Nigerian jurisdictions. By using the Platform, you further represent and warrant that you meet all of the foregoing eligibility requirements.

3. General Overview

Only registered users may buy and sell on the Platform.
When registering for an account, you agree to provide us with accurate, complete, and updated information regarding your business or personal details, and to update such details as required without undue delay. You must not create an account for fraudulent or misleading purposes.
You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Sellers determine their pricing, at their sole discretion.
Buyers pay the Platform in advance to create an Order, as further detailed in the Payment Terms. For Hourly Contracts, payments will be processed weekly based on reported hours.
Sellers must fulfill their Orders and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect Sellers’ reputation and level.
Users may not offer or accept payments using any method other than placing an Order through Nawegigs. This stringent enforcement of on-platform communication and payments is a strategic imperative for maintaining control over the user lifecycle, facilitating dispute resolution, and mitigating fraud.
When purchasing on the Platform, Buyers are generally granted all intellectual property rights for the delivered work, unless otherwise specified by the Seller on their Gig page or explicitly agreed otherwise between Seller and Buyer.
The Platform is a marketplace for digital services offered by Sellers. Buyers confirm they will engage all Sellers as independent contractors and will not exercise control over how they perform their work, nor provide supervision or direction on the manner or means by which the services are completed.
The Platform retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, for Platform marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.

4. Sellers (Freelancers)

4.1 Basics

Sellers create Gigs on the Platform to allow Buyers to purchase their services.
Sellers may also offer Custom Offers and utilize any AI-powered tools or features provided by the Platform.
For information about receiving payments, fees, and taxes, please refer to the Payment Terms.
Sellers may not promote their Gigs, Seller Page, or any Platform content via external advertising platforms that violate third-party terms of service or negatively affect our relationships with users or partners.
The Seller’s rating is calculated based on reviews posted by Buyers. High ratings allow Sellers to obtain advanced Seller levels. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
Sellers must obtain a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
If you declare yourself to sell on the Platform for purposes relating to your primary job or profession, you may be considered a “Business Seller” and may be required to submit additional information and documents to the Platform, including but not limited to: Name, address, telephone number, email address, copy of an identification document (e.g., identity card, passport), payment details, trade registration number (if applicable), and self-certification of compliance with applicable regulations. Failure to provide this information within a reasonable deadline may result in account restriction or suspension.

4.2 Gigs and Prohibited Activities

Sellers are allowed to post a select amount of active Gigs based on their level status.
Gigs created on the Platform are User Generated Content (UGC).
Gigs and/or users may be removed by the Platform for violations of these Terms, which may include (but are not limited to) the following violations and/or materials:
- Illegal or fraudulent services.
- Copyright infringement, trademark infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy.
- Adult-oriented services, pornographic, inappropriate/obscene content.
- Intentional copies of Gigs.
- Spam, nonsense, violent, or deceptive Gigs.
- Gigs misleading to Buyers or others.
- Reselling of regulated goods.
- Offering to prepare academic works on behalf of Buyers.
- Low quality services or deliveries.
- Promoting the Platform and/or Gigs through activities that are prohibited by any laws, regulations, and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
Gigs that are removed for violations mentioned above may result in the suspension of the Seller’s account.
Gigs that have been permanently removed for violations are not eligible to be restored or edited.
Gigs may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.
Gigs are required to have an appropriate Gig image related to the service offered. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account losing Seller level or becoming permanently disabled.
Gigs may contain an approved Gig video uploaded through the Gig management tools available on the Platform.
Statements on the Gig Page that undermine or circumvent these Terms are prohibited.
Eligible Gigs may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.

4.3 Levels

Our level system empowers Sellers with metrics demonstrating what drives their progress. As Sellers gain more experience on the platform and advance to higher Levels, they will be eligible for new benefits and tools.
Nawegigs Sellers can gain account levels based on their activity and performance metrics. Eligibility for higher levels may also be based on manual evaluation and mandatory tests or verification steps in certain categories.
We may update the level criteria and the benefits and tools per level from time to time.
Violations of these Terms may result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affecting your eligibility to sell on the platform, or to certain benefits and tools, removing your Gigs from our listings, or leading your account to becoming permanently disabled.

4.4 Seller Features

Custom Offer: Sellers can send Custom Offers addressing specific requirements of a Buyer. Custom Offers are defined by the Seller with the exact description of the service, the price, and the time expected to deliver the service. Services provided through Custom Offers may not violate the Platform’s Terms.
Hourly Contract: Eligible Sellers may offer eligible Buyers with Hourly Contracts. The Custom Offer sent by Seller must address the Hourly Rate and estimated number of working hours during the Hourly Contract. Buyers can also ask Seller to define an Hourly Limit on the number of working hours per week. Buyers can modify the Hourly Limit at any time, and such modification will enter into force immediately. Each of Buyer and Seller can terminate the Hourly Contract at any time, upon a 24 hours prior notice via the Hourly Contract Order Page. Sellers must report their working hours and provide the delivery of their work within the said 24 hours prior notice period. Sellers reported hours must be accurate and complete, reflecting true working hours, all in accordance with the Hourly Contract. Sellers acknowledge and understand they will not be paid for any reported hours exceeding the Hourly Limit as well as any time significantly exceeding the time estimation. All working hours performed during a week must be reported by a specified deadline (e.g., Sunday, 23:59 UTC). Any hours not reported within this deadline will not be included in the Weekly Report and the Seller will not be paid for it.
Project Milestones: Gigs and Custom Offers above a certain amount (e.g., $100) may include project milestones. Each milestone is paid and delivered separately. Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within a specified period (e.g., 8 days) after being marked as Delivered.
Gig Subscription: Eligible Sellers may offer Buyers a fixed term subscription for a specific Gig. During the Gig Subscription term, Seller will deliver one Order of the same Gig on a recurring basis, as agreed between the Seller and Buyer. Buyers may cancel future Orders under the Gig Subscription before payment is made for such future Orders. Sellers may cancel the Gig Subscription up to a specified number of days (e.g., 10 days) before the next consecutive Order.
Stock Media: Eligible Gigs may have the option to access and use a catalog of licensed images, music, and footage clips (“Stock Media”). Each selected Stock Media item is authorized for a one-time use and must be integrated into the delivered work only. Sellers are not authorized to share the original media file with the Buyer or any third party. Stock Media is governed by special license terms, which will be linked or detailed separately. If an Order that includes Stock Media is cancelled, the license to these Stock Media will be canceled as well.
Shipping Physical Deliverables: For Services that are delivered physically, Sellers may define a shipping pricing factor. Buyers who purchase Gigs that require physical delivery will be asked to provide a shipping address. Sellers are responsible for all shipping arrangements. The Platform does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. A tracking number is highly recommended.

5. Buyers (Clients)

5.1 Basics

You may not offer direct payments to Sellers using payment systems outside of the Platform.
The Platform retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, for Platform marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
Services and AI generated content requested by Buyer must comply with the Platform’s Community Standards.
Buyers are solely responsible for reviewing any potentially AI-Generated Delivery and other generated content and briefs, and ensuring it fits their needs and complies with the Platform’s Community Standards.
When placing an Order on the Platform, you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.

5.2 Purchasing

Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.
You may not offer Sellers to pay, or make payment using any method other than through the Nawegigs site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.

5.3 Recommendation System

We make personalized recommendations of content to our users in order to enhance the experience on the Platform. Our recommendation system utilizes various factors, including your browsing history, past purchases, and interactions with other users, to suggest relevant Gigs and Sellers.

6. Orders

6.1 Basics

Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee (if applicable) is confirmed, the Order will be created.
An Order is marked as Complete after it is marked as “Delivered” by the Seller and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.
For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client’s payment method.
A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start.
Buyers may purchase a Gig Subscription, if available on the Seller’s Gig Page. During the Gig Subscription term, a new Order of the same Gig will be automatically created on a recurring basis. By purchasing a Gig Subscription, you authorize us to automatically charge you for each Order under the Gig Subscription from your Platform Balance or saved payment method.
Certain Gigs that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that the Platform does not guarantee the behavior, conduct, safety, suitability, or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and the Platform has no responsibility or liability related to any local services provided by the Sellers.

6.2 Handling Orders

When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their Gigs or Custom Offer. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s level.
Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.
The “Deliver Work” button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating, and result in a warning to Seller.
Users are responsible for scanning all transferred files for viruses and malware. The Platform will not be held responsible for any damages which might occur due to site usage, use of content, or files transferred.
Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Gig Page or they do not match the requirements sent to the Seller at the beginning of the Order process.
The Platform reserves the right to mark Orders as “completed” after a revision has been requested in cases where Buyers have not been responsive with their Sellers or if we recognize abuse of the Platform Order system.

6.3 Reviews

Reviews provided by Buyers are an essential part of the Platform’s rating system. Reviews will not be removed unless there are clear violations of our Terms.
To prevent any misuse of our review system, all reviews must come from legitimate and eligible orders. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.
Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
Work samples are added to a Seller’s assets on the Platform if the Buyer chooses to publish the delivery while providing a public feedback review.

7. Payment Services

7.1 Refund process

· Nawegig does not automatically refund canceled order payments back to your original payment method (e.g., credit card). Instead, once an order is successfully canceled, the funds are credited to your Nawegig balance. You can view your updated balance next to your profile picture or by clicking the ‘Amount’ button. You may also access it via the order cancellation confirmation page by selecting ‘Nawegig balance’ at the top. When placing a new order, any available funds in your Nawegig balance including those from previous cancellations will be automatically applied toward your purchase.

8. User Conduct and Protection

The Platform enables people around the world to create, share, sell, and purchase nearly any service they need at an unbeatable value. We maintain a friendly, community-spirited, and professional environment. Users should adhere to that spirit while participating in any activity or extensions of the Platform.

8.1 Basics

Requesting or providing email addresses, third-party messaging applications, telephone numbers, or any other personal contact details to communicate outside of the Platform in order to circumvent or abuse the Platform messaging system or platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
The Platform does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you on the Order Page.
The Platform does not provide protection for users who interact outside of the Site.
All information and file exchanges must be performed exclusively on the Site.
Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation, or otherwise, and you acknowledge that such discrimination may result in the suspension/removal of your account.
Users may not submit proposals or solicit parties introduced through the Platform to contract, engage with, or pay outside of the Platform.

8.2 Orders

Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling Orders that do not align on Order Cancellation or Feedback policies.

8.3 Gigs & Seller Page

Sellers warrant that any content included in their Services, AI Creation Model, Gig Page, and Seller Page is original work conceived by the Seller and does not infringe any third-party rights, including, without limitation, copyrights, trademarks, or service marks. In the event that certain music or stock-footage media are incorporated, Sellers represent and warrant that they hold a valid license to use such media and to include them in the Gigs.
Users may report Gigs or Services that may be in violation of the Platform’s Terms based on the reported Gig’s replicated similarity to pre-existing services (copycat Gigs) through our reporting system or to Customer Support.
The Platform will respond to clear and complete notices of alleged copyright or trademark infringement. If you are reporting copyright or trademark infringement, please refer to our designated Intellectual Property Claims Policy.

8.4 Reporting Violations

If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms. All cases are reviewed by our Trust & Safety team. Our decision, among others, may rely on the information that you provided to us. To protect individual privacy, the results of the investigation are not shared. Any misuse of our reporting system may result in a restriction or a permanent suspension of the related accounts.

8.5 Violations and Non-Permitted Usage

Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity but can result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affecting your eligibility to sell on the platform, or to certain benefits and tools, removing your Gigs from our listings, or leading your account to becoming permanently disabled.
If we have taken action against a user’s account or a Gig(s) for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review.
Adult Services & Pornography: The Platform does not allow any exchange of adult-oriented or pornographic materials and services.
Inappropriate Behavior & Language: Communication on the Platform should be friendly, constructive, and professional. The Platform condemns bullying, harassment, and hate speech towards others.
Phishing and Spam: Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members’ privacy by not contacting them with offers, questions, suggestions, or anything which is not directly related to their Services or Orders.
Privacy & Identity: You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided on the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of the Platform will not be protected by our Terms of Service.
Authentic Profile: You may not create a false identity on the Platform, misrepresent your identity, create a profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information. Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive, or otherwise harmful. The Platform reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).
Intellectual Property Claims: The Platform will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of a third party’s terms of service.
Fraud / Unlawful Use: You may not use the Platform for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by any applicable jurisdiction.
Multiple Accounts: To prevent fraud and abuse, users are generally limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of the Platform’s Terms may be a cause for permanent suspension of all accounts.
Targeted Abuse: We do not tolerate users who engage in targeted abuse or harassment towards other users on the Platform. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts: You may not buy or sell Platform accounts.

9. Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center (if applicable) or if you encounter non-permitted usage on the Site, users can contact the Platform’s Customer Support department for assistance.
For more information about disputes, Order cancellations, and refunds, please refer to the Payment Terms.
We aim to provide a fair and efficient dispute resolution system. This includes an initial mediation stage where we encourage direct communication and negotiation. For unresolved disputes, we offer a human-led mediation service, ensuring timely responses. We are exploring the feasibility of incorporating a decentralized or community-voted arbitration system for certain types of disputes to enhance impartiality and user trust.

10. Content Moderation, Notices, and Appeals

The Platform is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms.
If the Platform takes action concerning you, your account, or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. The deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.
We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.
If your place of establishment or location is in the European Economic Area (EEA), you may select an out-of-court dispute settlement body that has been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.

11. Proprietary Restrictions

The Site, including its features, general layout, look and feel, design, information, content, and other materials available thereon (other than UGC), and all intellectual property rights related to it are exclusively owned by Nawegigs. Nawegigs® and any associated logos are registered trademarks owned exclusively by Nawegigs. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component, or extension of the Site (including its mobile applications and including any third-party component or technology used to operate the Site or any of its features): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish, or reproduce it, in any manner; (ii) access it, or use any delivery, in order to develop or build similar or competitive products or features, seek to acquire any ownership interest or license, sell, transfer, time-share, or lease it (or attempt any of the foregoing); (iii) reverse assemble, decompile, reverse engineer, or otherwise attempt to derive its source code, underlying ideas, algorithms, structure, or organization; (iv) remove any copyright notice, identification, or any other proprietary notices; (v) use automation software (bots), hacks, modifications (mods), or any other unauthorized third-party software designed to modify the Site; (vi) attempt to gain unauthorized access to, interfere with, damage, or disrupt the Site or the computer systems or networks connected to the Site; (vii) circumvent, remove, alter, deactivate, degrade, or thwart any technological measure or content protections of the Site; (viii) use any robot, spider, crawlers, or other automatic device, process, software, or queries that intercepts, “mines,” scrapes, or otherwise accesses the Site to monitor, retrieve, extract, copy, or collect content or data from or through the Site, or engage in any manual process to do the same; (ix) systematically retrieve data or other content to create or compile, directly or indirectly, a collection, compilation, database, or directory; (x) introduce any viruses, Trojan horses, worms, logic bombs, or other materials that are malicious or technologically harmful into our systems; (xi) use the Site in any manner that could damage, disable, overburden, or impair the Site, or interfere with any other users’ enjoyment of the Site; or (xii) access or use the Site in any way not expressly permitted by the Terms. Users also agree not to permit or authorize anyone else to do any of the foregoing.
Except for the limited right to use the Site according to these Terms of Service, Nawegigs owns all right, title, and interest in and to the Site (including any and all intellectual property rights therein), and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC), including, without limitation, the exclusive right to create derivative works.

12. Feedback Rights

To the extent that you provide the Platform with any comments, suggestions, or other feedback regarding the Site, as well as other Platform products or services (collectively, the “Feedback”), you will be deemed to have granted the Platform an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. The Platform is under no obligation to implement any Feedback it may receive from users.

13. Confidentiality

Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the Services, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret, and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the Services; and (iv) not to copy or reproduce any of the information without the Buyer’s permission.

14. User Generated Content

“User Generated Content” (“UGC”) refers to the content uploaded by users as opposed to content created by the Site. All content uploaded to the Site by our users (Buyers and Sellers) is User Generated Content. The Platform does not proactively check UGC for appropriateness, violations of copyright, trademarks, other rights, or violations, and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Site, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary, or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal, and international laws, regulations, and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Violating content may be removed or disabled.

Furthermore, the Platform is not responsible for the content, quality, or the level of service provided by the Sellers. We provide no warranty with respect to Services on the Platform, their delivery, any communications between Buyers and Sellers, or AI-Generated Delivery created through Platform AI tools. We encourage users to take advantage of our rating system, our community, and common sense in choosing appropriate services.

By offering a Service, the Seller undertakes that they have sufficient permissions, rights, and/or licenses to provide, sell, or resell the service that is offered on the Platform. Sellers advertising online their Services, including Gig Page, Seller Page, or AI Models, must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Gig or AI Model, as applicable, and may lead to the suspension of Seller’s account.

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement or trademark infringement, please see our Intellectual Property Claims Policy, which forms an integral part of the Terms. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

15. Ownership

Ownership and limitations: When purchasing a Service on the Platform, unless clearly stated otherwise on the Seller’s Gig page/description or in the Custom Offer, when the work is delivered, and subject to full payment, the Buyer is generally granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights (to the extent permitted by applicable law) therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as artwork, design work, report generation, etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to the Terms, assigns all right, title, and interest in and to the delivered work to the Buyer. Some Gigs (including for custom created work) may charge additional payments (through Gig Extras) for a Commercial Use License. This means that if you purchase the Gig for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Gig Extra and will have broader rights that cover your business use.
Background Technology: The Platform explicitly addresses background technology. Any IP generated by the project becomes the client’s property, except for “background technology” that was specifically identified upfront by the freelancer. This provision allows freelancers to retain ownership of their reusable tools, code libraries, or methodologies. Freelancers must clearly define what constitutes “background IP” and explicitly identify it upfront in project agreements.
Voice Over Commercial Buy-Out: When purchasing a Voice Over Service, the Seller grants you a non-commercial, perpetual, exclusive, non-transferable, worldwide license to use the purchased Voice Over. This excludes any commercial use, including radio, television, and internet commercial spots. By purchasing a Commercial Rights (Buy-Out) with your Order, in addition to the basic rights, the Seller grants you a license to use the Voice Over for any commercial promotional and non-broadcast purposes for such period agreed with the Seller (and unless agreed otherwise – in perpetuity). By purchasing a Full Broadcast Rights (Buy-Out) with your Order, in addition to the Commercial Rights, the Seller grants you a license for full broadcasting for such period agreed with the Seller (and unless agreed otherwise – in perpetuity).
Commercial Use License: By purchasing a “Commercial Use License” with your Order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Seller retains all ownership rights. “Permitted Commercial Purposes” means any business-related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business-related tools, etc., and strictly excludes any illegal, immoral, or defamatory purpose.
Stock Media: For Gigs that offer integration of Stock Media in the delivered work through Gig Extras, the Stock Media license terms, available separately, apply. Buyers are granted a license to use the delivered work containing Stock Media in accordance with these terms, which outline the permissible uses and restrictions associated with the Stock Media.
Furthermore, users (both Buyers and Sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to the Platform, including Gig texts, photos, videos, usernames, user photos, user videos, and any other information, including the display of delivered work, may be used by the Platform for no consideration for marketing purposes and/or other purposes relevant for the operation and function of the Site.

16. Disclaimer of Warranties

Your use of the site, its content, features, services and programs, and any services or items obtained through the site is at your own risk. The site, its content, features, services and programs, and any services or items obtained through the site are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, provided that we have acted with reasonable professional diligence. Neither Nawegigs nor any person associated with Nawegigs makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the site.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

17. Machine Translation

Certain user-generated content on the Site may be translated for your convenience using translation software. Reasonable efforts have been made to provide an accurate translation; however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations. Some user-generated content (such as images, videos, etc.) may not be accurately translated or translated at all due to the limitations of the translation software. The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes.

18. Limitation on Liability (In CAPS)

Provided that we have acted with reasonable professional diligence, in no event will Nawegigs its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the site, any websites linked to it, the conduct of third parties, any content on the site or such other websites or any services or items obtained through the site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Nawegigs, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

19. Deactivate and Disable Account

The Platform reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low-quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.
Violation of the Platform’s Terms may get your account permanently disabled.
Users with disabled accounts will not be able to sell or buy on the Platform, and related content may be removed. Please refer to the Terms, in particular the Content Moderation, Notices, and Appeals section, for your rights to object to our decisions, or contact our Customer Support team for more information surrounding the violation and status of your account.
Users may also deactivate their account with the Platform at any time from their account settings. Users that deactivate their account will still be responsible for any outstanding payment obligations.
Any provisions of the Terms that relate to the relation between a Seller and a Buyer regarding Orders on the Platform will remain in effect even after you deactivate your account or after your access to the Platform is disabled.

20. Security Features

Users have the option to enable account Security features to protect their account from any unauthorized usage. Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.

21. General Terms

21.1 Changes to these Terms

The Platform may make changes to these Terms from time to time. When these changes are made, the Platform will make a new copy of the Terms available on the respective page. You understand and agree that if you use the Platform after the date on which the Terms have changed, the Platform will treat your use as acceptance of the updated Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account.

The Platform may change these Terms due to changes in the Site, the Site’s policies, the services, and in the usual course of developing our product, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.

21.2 Indemnification

To the fullest extent possible pursuant to applicable law, you agree to defend, indemnify, and hold Nawegigs harmless, including its officers, directors, or shareholders, employees, affiliates, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including attorneys’ fees) arising from: (1) your violation of any of these Terms or any other Platform Terms, policies, and standards; (2) your violation of any third-party right, including any intellectual property right, access rights, property, or privacy right; and/or (3) any other type of claim that your Gig Page, Seller Page, Services, your profile, and/or your use of the Site or Platform services caused to a third party, provided that Nawegigs acts with reasonable professional diligence. Nawegigs reserves the right to handle its legal defense however it deems fit—even if you are indemnifying Nawegigs—in which case you agree to cooperate with Nawegigs so it can execute its strategy.

21.3 Severability

If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. The Platform’s failure to enforce any part of the Terms is not a waiver of its right to later enforce that or any other part of the Terms.

21.4 Entire Agreement

Our Terms constitute the entire agreement concerning the subject matter therein and supersede any other agreement regarding the Site or services.

21.5 Interpretation

Any heading, caption, or section title contained herein, and/or any explanation or summary columns, is provided only for convenience, and in no way alters and/or amends the provisions within the Terms nor shall it legally bind us in any way. The original language of the Terms is English. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes.

21.6 Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Platform shall be instituted exclusively in the federal courts of Nigeria.

22. Contact Us

If you have any questions about these Terms, please contact us at ask.nawegigs@gmail.com or by postal mail at 16 Arsenal Street, Suncity Estate, Abuja.

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